EU Digital Services Act Compliance for Adobe Commerce Developers
Adobe Commerce Marketplace developers face specific requirements under the EU Digital Services Act (DSA) that directly affect whether their extensions and themes remain visible to European customers. Adobe has implemented a trader verification system within the Commerce Developer Portal that collects the information mandated by the DSA, and developers who fail to complete this process risk losing access to one of Europe's largest ecommerce markets.
This guide provides a detailed walkthrough of what Adobe requires, which versions and listings are affected, how to update your profile step by step, and how to maintain ongoing compliance.
Understanding the DSA Requirements for Online Marketplaces
The EU Digital Services Act establishes rules for all online platforms that connect traders with consumers in the European Union. Under Article 30 of the DSA, online marketplaces are required to collect and verify specific information from every trader before allowing them to offer products or services to EU consumers. The regulation defines a "trader" broadly as any natural or legal person who is acting for purposes related to their trade, business, craft, or profession.
For Adobe Commerce Marketplace, this means every developer or company that lists extensions, themes, or other products on the marketplace is considered a trader under the DSA. Adobe, as the operator of the marketplace, is legally obligated to collect and display trader information for all listings accessible to EU users.
The DSA's broader requirements and implications affect businesses across many platforms, but Adobe's implementation has specific characteristics that developers need to understand.
What Information Adobe Requires
Adobe's DSA compliance update requires developers to provide the following trader information through the Commerce Developer Portal:
Business Name — Your legal business name as registered with your local business authority. This must match your official registration documents exactly. If you operate under a different trading name, both should be provided.
Business Address — The physical street address of your business establishment. Post office boxes are generally not accepted. For developers working from home, the registered business address on file with your local authority is typically required.
Business Telephone Number — A working telephone number where your business can be reached. This number will be associated with your marketplace profile and may be visible to EU users reviewing your trader information.
Business Email Address — A professional email address for business communications. This should be an address you monitor regularly, as platforms may use it for compliance-related communications.
D-U-N-S Number — While Adobe lists this as optional, providing your DUNS number significantly strengthens your compliance profile. A DUNS number serves as independent third-party verification of your business identity, which is exactly what the DSA aims to achieve. If you do not yet have a DUNS number, you can learn how to get one.
Which Adobe Commerce Versions and Listings Are Affected
The DSA trader verification requirements apply to all listings on the Adobe Commerce Marketplace that are accessible to users in the EU. This includes extensions for Adobe Commerce (formerly Magento Commerce), themes, language packs, and any other products distributed through the marketplace.
The requirements apply regardless of which version of Adobe Commerce your extension supports. Whether your product targets Adobe Commerce 2.4.x, older Magento 2 versions, or the latest releases, the trader verification is tied to your developer account, not to specific product versions.
Developers with multiple listings under a single account need to complete the trader information only once, as it applies at the account level. However, developers who operate multiple accounts or who have listings under different business entities must complete the process for each account separately.
Free extensions are not exempt. Even if your listing is offered at no cost, the DSA requires trader verification for all products offered through covered marketplaces.
Step-by-Step Profile Update Guide
Follow these detailed steps to update your Adobe Commerce Developer Portal profile with the required trader information.
Step 1: Access the Developer Portal
Log in to the Adobe Commerce Developer Portal at commercedeveloper.adobe.com using your Adobe ID credentials. If you have multi-factor authentication enabled (which is strongly recommended), complete the verification process.
Step 2: Navigate to Account Information
Once logged in, click on your name or profile icon in the upper right corner of the portal. Select "Account Information" from the dropdown menu. This will take you to your account settings page.
Step 3: Locate the Trader Information Section
Within the Account Information page, look for the Contact Information tab. Adobe has added a dedicated Trader Information section within this tab. Scroll down if necessary to find it.
Step 4: Enable EU Listing Visibility
You will see a question asking: "Do you want to make your listings available to Adobe users in the EU?" Select "Yes" to indicate that you want your listings to remain visible to European users.
If you select "No," your listings will be hidden from all users accessing the marketplace from within the EU. This means you will lose access to the entire European market through Adobe Commerce Marketplace. Only select "No" if you have a specific business reason to exclude EU customers.
Step 5: Complete All Required Fields
Once you select "Yes," the form will expand to show all required trader information fields. Fill in each field carefully:
- Enter your legal business name exactly as it appears on your business registration
- Provide your full business address including street, city, postal code, and country
- Enter a valid business telephone number with the appropriate country code
- Provide a professional email address that you actively monitor
- Enter your DUNS number if you have one (strongly recommended)
Double-check every entry for accuracy. Incorrect information could result in failed verification and potential listing suspension.
Step 6: Submit Your Information
Click the Submit or Save button to submit your updated trader information. Adobe will process your submission and may perform additional verification checks on the information provided.
Step 7: Confirm Your Listings Are Active
After submitting your information, verify that your marketplace listings are still visible. You can do this by searching for your extensions on the Adobe Commerce Marketplace while accessing the site from an EU location, or by using a VPN configured to an EU country. If your listings do not appear, contact Adobe's developer support immediately.
Testing Your Compliance
Beyond simply submitting your information, take these additional steps to confirm everything is working correctly.
Check your public profile. Visit your developer profile page on the Adobe Commerce Marketplace and verify that your trader information is displayed correctly. EU users should be able to see your business name, address, and contact details.
Review your listing pages. Each of your extension or theme listings should display the required trader information. Check several of your listings to confirm consistency.
Test from an EU perspective. If possible, access the marketplace from an EU IP address or ask a colleague in Europe to verify that your listings appear and that the trader information is visible. This practical test catches issues that might not be apparent from outside the EU.
Check notification emails. Adobe may send confirmation emails or alerts about your trader information status. Monitor the email address associated with your developer account for any communications from Adobe regarding DSA compliance.
Common Issues and How to Resolve Them
Developers occasionally encounter problems during the trader information update process. Here are the most common issues and their solutions.
Information mismatch errors occur when the details you enter do not match what Adobe can verify through its own checks. Ensure your business name and address match your official registration documents precisely. Minor differences in formatting, abbreviations, or punctuation can sometimes trigger these errors.
Missing DUNS number concerns arise because some developers are unsure whether they need one. While Adobe lists the DUNS number as optional, having one reduces the likelihood of verification delays. Use our free lookup tool to check whether your business already has a DUNS number assigned.
Profile save failures can happen due to browser issues, session timeouts, or form validation errors. Try clearing your browser cache, using a different browser, or ensuring all required fields are completed before submitting.
Delayed verification is normal in some cases. Adobe may take several business days to process and verify your trader information. If your listings are temporarily hidden during this period, this is usually resolved once verification completes.
Ongoing Compliance and Maintenance
DSA compliance is not a one-time task. Adobe and EU regulators expect trader information to remain accurate and current at all times.
Update promptly when business details change. If your business name, address, phone number, or email changes, update your Adobe Commerce developer profile immediately. Operating with outdated information is a compliance violation that could result in listing suspension.
Monitor Adobe communications. Adobe may periodically request re-verification of your trader information or announce changes to their compliance requirements. Stay alert for emails and portal notifications.
Keep your DUNS record current. If you provided a DUNS number, ensure the information in your Dun & Bradstreet record stays up to date. Discrepancies between your Adobe profile and your DUNS record could raise verification flags.
Document your compliance. Maintain records of when you submitted your trader information, any confirmation received from Adobe, and any subsequent updates. This documentation can be valuable if compliance questions arise.
The Bigger Picture: DSA Across Platforms
Adobe Commerce Marketplace is just one of many platforms enforcing DSA trader verification. If your business also distributes products or services through other platforms, you will likely need to complete similar processes elsewhere. The good news is that the core information required is largely the same across platforms, and having a DUNS number simplifies verification across all of them.
For businesses operating in Germany, where DSA enforcement has been particularly active, ensuring compliance across all platforms is especially important.
Understanding the broader DSA requirements will help you approach compliance strategically rather than treating each platform as a separate problem.
Take Action
If you have not yet updated your Adobe Commerce developer profile with the required trader information, do so now. Start by checking whether you have a DUNS number using our free lookup tool, gather your business registration details, and complete the profile update process in the Adobe Commerce Developer Portal. The European market is too valuable to lose over an incomplete profile.